All The Social Ladies with Carrie Kerpen

Jessica Kalbarczyk is the eternal optimist with a passion to learn and expand her already in-depth of knowledge of social and digital communications. A Buffalonian by heart, and South Carolinian by home, Jessica currently manages social media for Furman University in Greenville, SC. Jessica started her own communications consultancy, Glass Half Full Communications. The experience helped to solidify Jessica in the social media industry both on a regional and national scale. Within a year Jessica was hired by Samsung Electronics to manage and build their social media customer support. For close to three years, Jessica went from a one-woman show to seven employees managing all customer concerns via social media. Within that same year, Jessica turned back to one of her first loves, higher education. She has since been with Furman University for almost a year. Doubling followership, increasing engagement by the millions and turning Furman University's social media presence into one of the strongest in the Southeast.

Direct download: SocialLadies_55_Jessica_K.mp3
Category:general -- posted at: 11:13am EST

Carmen Shirkey Collins has been working on creating 1:1 relationships with customers since before social media was in the lexicon. She has helped pioneer and transform social media programs for several Fortune 500 companies and large brands. (America Online, Verizon, Mozilla Firefox, Citrix and now Cisco.) Her passion for social media aside, she is also an award-winning writer with one book on Amazon and another underway, a wife, mom to a fur-kid, and a world traveler.

Direct download: SocialLadies_54_Carmen_Collins.mp3
Category:general -- posted at: 2:30am EST

Vanessa Sain-Dieguez leads Social Media Planning & Integration at Hilton Worldwide and is focused on promoting the integration of social strategy across the enterprise. Vanessa is particularly passionate about using social media to extend hospitality beyond the front desk via Hilton Worldwide's social customer service programs.

Direct download: SocialLadies_53_Vanessa_Sain-Dieguez.mp3
Category:general -- posted at: 10:41am EST

All the Social Ladies with Carrie Kerpen is proud to welcome Kathleen Curtis Wolf to this week's show. Kathleen is a creative person who enjoys working with others to innovate products, services or marketing concepts based on consumer understanding. She considers herself an entrepreneur on the inside of a large company, having spent most of her career in positions that were new or needed be reshaped to evolve to meet business needs. Kathleen is employed by Whirlpool Corporation and is currently the Senior Manager, Corporate Reputation & Interactive Communications.

Direct download: SocialLadies_52_Kathleen_Curtis_Wolf.mp3
Category:general -- posted at: 12:47pm EST

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